How can we help?
Email us at
Tell us your phone model, Android version and what you were doing. Never send your master password, Recovery Kit words or anything from your vault — we will never ask for them, and we could not use them.
Questions
I forgot my master password.
Use your Recovery Kit — the 24 words the app showed you once, at setup. On the unlock screen, tap Use Recovery Kit and type all 24 words in order.
Keep the Kit offline and private: anyone who has it can open your real vault.
Can you recover my vault or reset my password?
No — and that is by design. LocalKeep has no account and no server, so we never have your vault, your password or any way to reset it. If you lose both your master password and your Recovery Kit, the vault cannot be opened by anyone, including us. The app says this at setup for that reason.
How do I back up my vault, or move it to a new phone?
- Export: in Backup & export, choose Export .vault. The file is encrypted — with your master password, or with a separate export passphrase if you set one. Store it somewhere you control. On the other phone, use Import a .vault file on the same screen to merge it into, or replace, that vault.
- Local snapshots: the app keeps the newest five snapshots of your vault on the phone, and you can restore one from Backup & export.
- Android backup: unless you turn off “Include vault in Android backup”, Android may copy the encrypted vault file to your Google account. Restoring it still needs your master password. Attached files and photos are not included.
Can I import from another password manager?
Yes: KeePass (KDBX), Bitwarden, 1Password, Chrome, Apple Passwords, Aegis, or any CSV with a header row.
How do I get a refund for Pro?
Pro is a one-time purchase through Google Play, so refunds go through Google Play: request one from your Google Play order history. If that does not work for you, email us with your Google Play order number (it starts with GPA.).
What does the free version include?
Unlimited logins and notes, the generator, autofill, two-factor codes, import, export and the health check — with no ads. Free also includes one card, one identity entry and up to seven standalone files or media items. Pro is a one-time purchase, with no subscription, that removes those limits and adds attachments to other items and the duress vault.